Return and Refund Policy
At WEARHOUSE, we want you to be satisfied with your order. If there is an issue with your purchase, please contact us as soon as possible.
Return Window
Return requests must be submitted within 7 days of delivery.
To be eligible for a return, the item must:
- Be unworn and unused
- Be in its original condition
- Have all original tags attached
- Be returned in its original packaging where applicable
- Include proof of purchase or your order number
Items that do not meet these conditions may not be accepted for return.
How to Request a Return
To request a return, contact us at wearhousesupport@gmail.com and include:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos if the item arrived damaged, defective, or incorrect
Please do not send items back without contacting us first and receiving return instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If an item is damaged, defective, or different from what you ordered, contact us as soon as possible with your order number and clear photos of the issue.
We will review the request and, where approved, arrange an appropriate solution such as a replacement or refund.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return, including:
- Swimwear
- Bodysuits
- Intimate apparel
- Jewelry
- Beauty products
- Other products clearly marked as Final Sale
We may also be unable to accept items that have been worn, washed, altered, damaged after delivery, or returned without their original tags.
Exchanges
We currently do not offer direct exchanges.
If you wish to purchase a different size, color, or product, you may return an eligible item according to this policy and place a new order separately.
Refunds
Once an approved return has been received and inspected, we will notify you regarding the refund.
If approved, the refund will be issued to the original payment method.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
Shipping Charges
Original shipping charges are generally non-refundable unless the return is due to an incorrect, damaged, or defective item for which WEARHOUSE is responsible.
Any return shipping costs will be communicated to you during the return process.
Order Cancellations
If you wish to cancel an order, contact us as soon as possible.
Because orders may begin processing shortly after they are placed, cancellation cannot be guaranteed once fulfillment has started.
Contact Us
If you have any questions regarding returns or refunds, contact:
WEARHOUSE
Email: wearhousesupport@gmail.com