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Customer care

Terms of Service

Terms of Service

These Terms of Service govern your use of the WEARHOUSE website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms.

1. About WEARHOUSE

WEARHOUSE operates an online clothing store serving customers in Saudi Arabia.

For questions regarding these Terms, please contact us at:

wearhousesupport@gmail.com

2. Online Store Terms

By using this website, you confirm that you are legally permitted to make purchases using the payment method provided.

You may not use our products, website, or services for any unlawful or unauthorized purpose.

You must not attempt to interfere with, damage, misuse, or gain unauthorized access to our website or systems.

3. Products and Availability

We aim to display product information, descriptions, colors, images, sizes, and prices as accurately as possible.

However, colors and appearance may vary depending on your device or display.

Products are subject to availability. We reserve the right to discontinue products or limit quantities at any time.

Some products may be fulfilled and shipped through third-party suppliers and fulfillment partners.

4. Prices

Product prices are displayed in Saudi Riyals (SAR) unless otherwise stated.

Prices may change without prior notice. Any price change will not affect an order that has already been successfully confirmed unless an obvious pricing or technical error occurred.

Shipping charges, where applicable, are displayed separately during checkout.

5. Orders

After placing an order, you may receive an order confirmation.

Receiving an order confirmation does not always mean that fulfillment has been completed.

We reserve the right to cancel or refuse an order in situations including:

  • Product unavailability
  • Suspected fraudulent activity
  • Incorrect pricing
  • Payment failure
  • Incorrect or incomplete customer information
  • Technical or inventory errors

If an order is cancelled after payment has been successfully collected, an appropriate refund will be issued.

6. Payment

Customers must provide accurate and authorized payment information.

Payment processing may be provided by third-party payment providers. Their own terms and processing procedures may also apply.

Orders may not be processed until payment authorization is successfully completed.

7. Shipping and Delivery

Shipping availability, estimated delivery times, and shipping charges are shown during checkout.

Current standard delivery estimates may be approximately 7 to 21 business days, depending on the order, destination, carrier, customs, supplier processing, and other circumstances.

Delivery times are estimates and are not guaranteed.

Delays may occur because of:

  • Carrier delays
  • Customs procedures
  • Weather
  • Public holidays
  • Incorrect delivery information
  • High order volumes
  • Events outside our reasonable control

Please refer to our Shipping Policy for additional information.

8. Returns and Refunds

Returns and refunds are governed by our separate Return and Refund Policy.

Customers should review that policy before making a purchase.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We cannot guarantee cancellation after processing or fulfillment has started.

10. Customer Information

You are responsible for providing accurate:

  • Name
  • Email address
  • Delivery address
  • Phone number
  • Payment information

WEARHOUSE is not responsible for delays or failed deliveries resulting from incorrect information provided by the customer.

11. Third-Party Services

We may use third-party providers for services including:

  • Ecommerce infrastructure
  • Payment processing
  • Product fulfillment
  • Shipping and delivery
  • Analytics

Your use of certain third-party services may also be subject to their respective terms and privacy policies.

12. Website Accuracy

We make reasonable efforts to keep the website accurate and up to date.

However, information may occasionally contain typographical errors, inaccuracies, or omissions related to products, pricing, promotions, shipping, availability, or descriptions.

We reserve the right to correct such information when necessary.

13. Prohibited Use

You may not use this website:

  • For unlawful purposes
  • To violate applicable laws or regulations
  • To infringe intellectual-property rights
  • To transmit harmful or malicious software
  • To attempt unauthorized access to systems
  • To conduct fraudulent activity
  • To interfere with the website's operation

14. Intellectual Property

Unless otherwise stated, the WEARHOUSE name, branding, website design, text, graphics, and other original website content are protected by applicable intellectual-property rights.

Product trademarks and brand names belonging to third parties remain the property of their respective owners.

15. Limitation of Liability

To the extent permitted by applicable law, WEARHOUSE will not be responsible for indirect, incidental, or consequential losses arising from the use of the website or products.

Nothing in these Terms is intended to limit any rights that cannot legally be excluded or restricted.

16. Privacy

Your personal information is handled in accordance with our Privacy Policy.

17. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on this website. Continued use of the website after changes are published constitutes acceptance of the updated Terms where permitted by applicable law.

18. Governing Rules

These Terms are intended to operate subject to applicable laws and regulations in the markets where WEARHOUSE operates.

19. Contact

For questions regarding these Terms of Service, contact:

WEARHOUSE
Email: wearhousesupport@gmail.com